Contact Center

Customer Care Center (Contact Center) is the place to handle all customer-related transactions, not only via phone but also via many different channels such as SMS, Email, Facebook, Zalo, Website…

Help enterprises enhance customer experience, provide seamless service and consistent brand image.

WHY SHOULD ENTERPRISES USE AN OUTSOURCED CONTACT CENTER?

In fact, outsourced Contact Center operate more efficiently, professionally and economically:

  • It minimizes risks due to investment in facilities, engineering, technology and human resources…
  • It reduces enterprise’s obligations such as salary payment, insurance, other labor policies…
  • Besides, Contact Center not only needs an investment in money or technology, but also needs a careful investment in people, culture and service style.

ATIS OFFERS CONTACT CENTER SERVICES:

  • Enhancing customer experience and satisfaction
  • No initial investment required
  • 24/7 continuous operation
  • Suitable for all business models and industries
  • Helping enterprises focus on core business activities

ATIS's SERVICES

OUTSOURCING CONTACT CENTER SERVICE

  • Inbound CC ServiceService
  • Outbound CC ServiceService
  • Backoffice Outsourcing

OUTSOURCING INFRASTRUCTURE SERVICE AND CONTACT CENTER SOLUTION

  • Outsourcing infrastructure
  • Outsourcing solution

SERVICES ON CONSULTING, SETTING UP AND OPERATING THE CONTACT CENTER

  • Infrastructure construction consulting
  • Organizational consulting, HR recruitment & training consulting
  • Consulting on organization of operation department & operation training

Switchboard system

1. Unified, stable and highly available multi-channel switchboard
2. Unlimited number of users
3. Visual reporting statistics
4. Partners are provided with accounts to check at any time

Service quality

1. Personnel are carefully selected and have rich experience
2. The switchboard operates 24/7, increasing the number flexibly at any time in the shortest time
3. Managed and operated by a team with the best dedication and skills
4. The connection rate always reaches 98%
5. The committed feedback processing speed is over 95% (depending on the availability of the base unit)

Why should you use ATIS services??

Back-office Outsourcing
  • Abundant human resources, meeting the criteria.
  • Apply the highest standards in recruitment & training to ensure top quality personnel.
  • Adhere to work ethics.
Inbound Service
  • Young, dynamic, enthusiastic staff with inspiring voice.
  • Respond to regional culture voices if customers have needs.
  • Processing capacity always meets ≥ 95%.
Outbound Service
  • Excellent persuasion and communication skills, success rate ≥ 70% depending on the service nature.
  • The script is rich and flexibly changed as required.

OMNICHANNEL
CONTACT CENTER SYSTEM

Omnichannel is a platform of customer engagement, helping enterprises communicate with customers via centralized channels on a smart interface.

It brings enterprises’ customers a full and consistent experience across all channels/ devices.

BENEFITS FOR ENTERPRISES

Increasing revenue

  • Reaching target customers
  • Increasing sales opportunities
  • Effective customer care

Risk management

APIs measures indicators, helping enterprises make quick and accurate decisions.

Enhancing customer experience

  • Consolidation of communication channels
  • Providing an overview of customer journey

Capacity

  • Personnel with rich and long-term experience
  • Apply standard operating procedures
  • The best invested equipment and infrastructure

TO LEARN MORE ABOUT OUR SOLUTIONS, YOU CAN DOWNLOAD DETAILED DOCUMENTS HERE:

 














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